Shipping and Returns Policy
Shipping Information
All orders are processed and shipped from our facility located in Florida, United States. Orders are typically processed within 1-3 business days of payment confirmation. Shipping times vary based on destination and selected shipping method.
Domestic Shipping (United States)
- Standard shipping: 3-7 business days
- Expedited shipping options available at checkout
- Tracking information will be provided upon shipment
International Shipping
- International orders ship via USPS International services
- Delivery times: 6-21 business days depending on destination
- Customers are responsible for all customs duties, taxes, and fees imposed by their country
- Tracking information will be provided upon shipment
Shipping Costs
Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. All shipping charges are non-refundable.
Returns Policy
All sales are final. We do not accept returns, exchanges, or cancellations for any reason, including but not limited to:
- Change of mind
- Incorrect size or color selection
- Buyer's remorse
- Delayed delivery
- Customer error in ordering
Custom Engraved Products
All custom engraved products are made-to-order and personalized to customer specifications. These items are non-returnable and non-refundable under all circumstances.
Product Issues
If you receive a product that is defective, damaged during shipping, or significantly different from the item description, contact us immediately at store@extantra.net.
When contacting us regarding a product issue, provide:
- Order number
- Detailed description of the issue
- Clear photographs of the product and any damage
- Date of receipt
We will evaluate each case individually and determine appropriate resolution at our sole discretion.
Warranty Information
No warranty is provided on any products sold. All products are sold "as is" without any express or implied warranties of any kind.
Contact Information
For all inquiries regarding orders, shipping, or product issues, contact us at:
Email: store@extantra.net
Response time: 1-3 business days
Policy Updates
This policy may be updated at any time without prior notice. Continued use of our services constitutes acceptance of any policy changes.
Last Updated: June 20, 2025